Customer Policy

Who we are:

Better DogHouses  is your source for high quality kennels.  Most of  our kennels are Amish Made.  This means that they are very well built with attention to detail.  The best thing is that these will come to you fully assembled and ready for use!  You can design your kennel with many options to choose from.  We sell Nationwide.   Please call us for assistance or to order.  

Lead Time:

Most of our kennels are made to order. From the time of order to delivery is typically 6-8 weeks.

Delivery:

Once your kennel is shipped we will provide you with tracking information. The trucking company will call you a day or two prior to delivery to make arrangements. Please provide a daytime phone number for the trucking company to call.  Custom placement is additional. 

Return Policy:

All sales are final. If the kennel is damaged during shipping we will arrange for replacement parts.

Please read our FAQ:

How long will it take to receive my order?

Generally, delivery takes 4-8 weeks.  We will email you the tracking information when your order ships out.

Do I have to be home at the time of delivery?

Yes.  We recommend that you be there at the time of delivery.

What about a lift-gate service to help to unload?

The kennel will be removed from the truck and placed on the ground.  Custom placement is available for a charge.

What happens if something arrives damaged or broken?” 

If during the delivery, you see any damage, please note that on the Bill of Lading the truck driver will have.  Please still accept the delivery.  It will be a lot easier to send you a part than a whole new kennel.

If you notice any damage or anything missing later after the truck driver leaves,  please call us and we will get you in touch with the right person.

 

Better Dog Houses