Delivery Information

Your fully assembled kennel or pannelized kennel kit is very heavy. Depending on it’s size, it can weigh from 350 lbs up to 3,500 lbs. Therefore, it is shipped from the manufacturer via common carrier truck companies. They are not the same as UPS or FedEx. All Kennel prices exclude shipping charges.

After you order your kennel, the order is processed the same day and forwarded to the manufacturer where your order is built to your specifications. Once your kennel is shipped, we will have the tracking information that we can forward to you. Typically, the trucking company will call you a day or two prior to delivery to make final arrangements. Please provide a daytime phone number for the trucking company to call.

IMPORTANT DETAILS ABOUT YOUR DELIVERY:

  • For the panelized kits, you are responsible for unloading the truck. The driver of the truck does not have to help unload. Once the bands are cut the individual pieces weight 40-50 lbs for the smaller kits. For the larger kits the individual pieces will weight 70-80 lbs. This means that you or your designated person must be present when the truck arrives.

  • For the fully assembled kennels,  you are responsible to note on Bill of Lading if there are damaged items. If items are damaged and it is noted on the Bill of Lading we require pictures to verify the damage and the panels. We reserve the right to determine the extent of damage, and whether it can be repaired or must be replaced.
  • Due to the nature of the kennels, they are not returnable.  ALL SALES ARE FINAL

Better Dog Houses